Terms & Conditions

1. Definitions

"PixelForge Digital" ("we", "us", "the Agency") refers to PixelForge Digital, a UK-registered trading name. "Client" ("you") refers to the individual or organisation commissioning services. "Project" refers to the agreed web design and development work.

2. Services

PixelForge Digital provides bespoke website design, development, and associated digital services. The specific services, deliverables, and timelines for each project are agreed in writing via a Client Services Agreement (CSA) prior to commencement. These T&Cs are incorporated by reference into all CSAs.

3. Payment Terms

• • All prices are quoted in GBP and are exclusive of VAT (where applicable)
• • A 50% deposit is required before work begins on projects over £699
• • The remaining balance is due within 14 days of project delivery
• • Late payments may incur interest at 8% above Bank of England base rate (Late Payment of Commercial Debts Act 1998)
• • Work will not be transferred or made live until final payment is received

4. Client Responsibilities

The Client is responsible for:

• • Providing accurate content, images, and materials in a timely manner
• • Ensuring all supplied content is owned by them or licensed for use
• • Reviewing and approving deliverables within the agreed timeline
• • Paying invoices within the agreed payment terms

5. Intellectual Property

Upon receipt of final payment, the Client receives full ownership of the website design and all associated assets created for their project. PixelForge Digital retains the right to display the completed work in its portfolio unless the Client requests otherwise in writing. Any third-party software, plugins, or licenced assets remain subject to their respective licences.

6. Revisions

Each package includes a set number of revision rounds (Starter: 3, Business: 5, Professional+: unlimited). Revisions are defined as changes within the agreed scope. Requests that materially alter the original project scope may be subject to additional charges, which will be quoted before work begins.

7. Timelines

Timelines are agreed in the CSA and are contingent on the Client providing required materials promptly. Delays caused by the Client in providing content, approvals, or feedback may result in revised delivery dates. PixelForge Digital will communicate any delays as soon as they become known.

8. Cancellation

Either party may cancel a project with 7 days' written notice. If the Client cancels after work has commenced, the deposit is non-refundable to cover work already completed. If PixelForge Digital cancels (which is rare and only in exceptional circumstances), the full deposit will be refunded.

9. Limitation of Liability

PixelForge Digital's liability to the Client for any claim shall not exceed the total fees paid for the specific project giving rise to the claim. We are not liable for any indirect, consequential, or incidental losses, loss of profits, or loss of data. We maintain professional indemnity insurance for all client engagements.

10. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the project. This obligation continues after project completion.

11. Governing Law

These terms and any disputes arising from them shall be governed by and construed in accordance with the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the English courts.

12. Contact

For any queries about these terms, contact us at macaulyjparsons@gmail.com.